Return Policy

Return & Refund Policy for Your Moissanite

We want you to be absolutely thrilled with your new piece of Your Moissanite jewelry. If for any reason you're not satisfied, we've made the return process as simple as possible.

Our Simple 30-Day Return Window

You have 30 days from the date your order was delivered to initiate a return for a refund or exchange.

How to Start a Return

To initiate a return, all you need to do is send a single email with the required details.

1. Email Us: Send an email to our dedicated support address: care@yourmoissanite.com

2. Provide Details: In your email, please include the following three pieces of information:

   • Your Full Name

   • Your Phone Number

   • Your Order ID (e.g., #YM1234)

Once we receive your email, our Admin Team will review the order details and the eligibility of your item.

The Resolution Process

1. Review and Confirmation: Our team will review your request to ensure the item is eligible for a return (e.g., within the 30-day window and in its original condition, unworn, and with all tags/packaging intact).

2. Next Steps: If your order is eligible for a return/refund, a member of our Admin Team will personally reach out to you via email or phone within 2-3 business days to provide you with the necessary instructions, including a return shipping label (if applicable) and address.

3. Resolution: We will work with you to sort out the matter promptly, whether that means processing a full refund, facilitating an exchange, or offering store credit.

Important Notes on Eligibility

• Condition: Items must be returned in their original, unused, and unworn condition, with all original packaging, tags, and certification paperwork (if any).

• Final Sale Items: Customized or personalized items (e.g., custom engravings, special designs) are typically final sale and are not eligible for returns or refunds unless there is a confirmed manufacturing defect. This will be clearly stated at the time of purchase.

• Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.