Return Policy

At Your Moissanite, shop with confidence with our no questions asked return policy. Here’s our clear and transparent policy for returns, exchanges, and refunds.

Return Conditions :

• Items must be unused, with original packaging and tags intact.
  

• An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.
  
  

Initiating a Return Request :

1. Go to the contact Us section on the Palmonas website

2. Enter your Your Moissanite Order ID and Contact Number. Ensure the Order ID is correctly entered

3. Enter the items you wish to return.

4. Provide necessary details: Enter a return reason specify the pickup address and date, and enter your refund method.

5. Review your information and submit the request.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
  

• Prepaid orders : Refunded to original payment method.
  

• COD orders : Refunded to UPI or bank account provided by you.

Exchange Policy – Within 10 Days

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Initiating an Exchange Request :
  

1. 1. Enter your Your Moissanite Order ID and Contact Number. Ensure the Order ID is correctly entered

   2. Enter the items you wish to return.

   3. Provide necessary details: Enter a return reason specify the pickup address and date, and enter your refund method.

   4. Review your information and submit the request.

Need Help?

Email us at care@YourMoissanite.com anytime — we’re always here to help.